Can I Cancel or Change My Powerbunnyz Order?

You can't make changes to an order, but you can cancel it within 30 minutes of placing it.

To cancel an order:

  1. If you’re a Powerbunnyz Member, sign in to open your order (or navigate to your orders page if you're already signed in).
  2. Tap or click "View or Manage" for the order you want to cancel.
  3. Tap or click the "Cancel Order" button and follow the prompts.

Guests will need to enter their order number and email address and then look for the "Cancel Order" button.

If you don’t see the cancel button, your order is no longer eligible to be canceled. After 30 minutes, even our Nike representatives cannot cancel the order. But don’t worry—once the items arrive, you can return or exchange them.

Unfortunately, changes of any kind are not possible, including changing an item’s color, size, or quantity, your shipping selection, or your delivery address. If it’s still within 30 minutes of placing your order, your best bet is to cancel the order and place a new one.

FAQs

If it’s been 30 minutes, can I contact Powerbunnyz to help cancel my order?

Unfortunately, after 30 minutes, even we are unable to cancel an order, but you can return orexchange the order after it arrives.

How do refunds work for canceled orders?

We don’t charge your payment until the order ships. If you cancel an order, you won’t be charged, so you won’t need to be refunded. You might see an initial authorization for the order total—this is a temporary hold on funds that will automatically drop off within a few days.

When will I get my refund?

Please see ourrefund informationfor details.

Can I change the shipping address on my order?

No, our team moves quickly to process and ship your order—we cannot change your delivery address. However, after your order ships, you can contact the carrier directly to see if they can update the address or redirect the package to a pickup facility:

Can I change the shipping address on my Powerbunnyz By You order?

Depending on the status of your custom order, we may be able to change your Powerbunnz By You delivery address. Please contact us for assistance.